# Receive responses from customers | Developer Documentation

<div id="bkmrk-receive-responses-fr">## Receive responses from customers

<div><span>Updated: Mar 3, 2026</span></div><div>After receiving single- or multi-product messages, WhatsApp users can ask for more information about a product or place an order. These actions are communicated via the [messages](/books/meta-whatsapp/page/messages-webhook-reference-developer-documentation) webhook.</div><div id="bkmrk-sent-message-status"><div id="bkmrk-sent-message-status-1"><div>### Sent message status

</div></div></div><div>Sent message statuses (sent, delivered, read) are described in [status messages webhooks](/books/meta-whatsapp/page/status-messages-webhook-reference-developer-documentation).</div><div id="bkmrk-asking-for-informati"><div id="bkmrk-asking-for-informati-1"><div>### Asking for information

</div></div></div><div>Whenever a WhatsApp user receives a single- or multi-product message, they can ask for more information by sending you a text message in an existing WhatsApp thread, or by tapping a **Message business** or **Message** button when viewing a specific product.</div><div>Messages sent after tapping a **Message business** or **Message** button are described in [text messages webhooks](/books/meta-whatsapp/page/text-messages-webhook-reference-developer-documentation) and a `context` property will be included, whose value is an object describing the product the user was viewing when they tapped the button.</div><div id="bkmrk-orders"><div id="bkmrk-orders-1"><div>### Orders

</div></div></div><div>When a WhatsApp user adds one or more products to their WhatsApp shopping cart and places an order, the [order messages webhook](/books/meta-whatsapp/page/order-messages-webhook-reference-developer-documentation) is triggered, describing the contents of the order. Use the order contents to fulfill the order.</div></div>